Begin your OTT journey with Muvi support services that, include long-term plans, embedded teams, and remote support. Muvi is committed to saving time for your team by helping them move faster to the market while you focus on your content.
Talk to SalesKeep your Streaming Platform running at peak performance
Muvi’s services delivery covers the globe 24 hours a day, 7 days a week, and 365 days. A Muvi certified expert in troubleshooting, diagnostics, and service delivery engagement owns each case.
Though our help articles cover a vast variety of questions, when you don't find articles you can always log a ticket and our experts will be happy to help.
We are available on any platform of your choice. You can reach out to us on Chat, Phone, by Email, Ticket, WhatsApp, or Slack.
We provide how-to guides, help videos & 1:1 sessions to make your onboarding smoother. Plus we conduct dedicated training sessions to the Muvi admins, and users while your platform is being set up.
Our Hands-On Walkthrough (HOW) Sessions are specialized engagement sessions where our developers directly interact with your developers on the issues and enhancements.
We conduct weekly status update and support calls to make sure your platform is running smoothly at all times. Support for critical live streaming sessions too.
Severity | Critical | High | Medium | Low |
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Ticketing System | 1 Hour | 4 Hours | 8 Hours | 1 Day |
Benefits | Standard | Professional | Enterprise | Ultimate |
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Online Help | ||||
Community | ||||
Muvi Wiki | ||||
Support Hours | 24x7 | 24x7 | 24x7 | 24x7 |
Uptime Guarantee | 99.9% | 99.9% | 99.99% | 99.99% |
Ticketing System | Unlimited tickets | Unlimited tickets | Unlimited tickets | Unlimited tickets |
Phone | ||||
Dedicated Account Manager | ||||
Meetings (phone/online per week) | Upto 1 Hour | Upto 1 Hour | ||
Monthly Training on New Features | ||||
Consulting & Proactive Guidance |
Simplify your digital transformation to achieve exceptional outcomes quickly and efficiently.
Multi-channel support for your streaming platform to address end-user queries & issues while you focus on content creation/ syndication/enhancements.
Learn MoreCritical Events Support is your insurance policy against unforeseen challenges during critical events like website launches, live streaming events, and movie releases.
Learn MoreUse the Muvi Help Portal to access technical support resources and reach out to product support experts quickly and easily.
From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.
From launching your own streaming website & app to monetization, companies around the world use Muvi to simplify their streaming business.
Launch your own video streaming platform now
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